{"id":17863,"date":"2020-10-07T15:18:56","date_gmt":"2020-10-07T15:18:56","guid":{"rendered":"https:\/\/skeepers.io\/?p=17863"},"modified":"2023-12-07T16:48:45","modified_gmt":"2023-12-07T15:48:45","slug":"webinar-la-poste","status":"publish","type":"post","link":"https:\/\/skeepers.io\/fr\/blog\/webinar-la-poste\/","title":{"rendered":"Replay : Comment La Poste s\u2019est-elle inscrite dans le monde des services gr\u00e2ce \u00e0 l\u2019exp\u00e9rience client ?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Comment la Branche Services Courrier-Colis de La Poste monitore et am\u00e9liore la satisfaction client en continu, et engage tous les collaborateurs du terrain au si\u00e8ge, qu\u2019ils soient op\u00e9rationnels ou managers ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jean-Damien Boulignat, Responsable Analyses et SI Mesures Qualit\u00e9 et Satisfaction Client, vous livre toutes ses bonnes pratiques pour cr\u00e9er une exp\u00e9rience client diff\u00e9renciante.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Au programme :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&gt; La Poste dans le monde des services<\/li>\n<li>&gt; Avant \/ Apr\u00e8s la mesure du NPS<\/li>\n<li>&gt; La mise en place de la plateforme de Voix-du-Client dans la Branche Services Courrier-Colis<\/li>\n<li>&gt; Comment un r\u00e9seau comme la poste s\u2019est inscrit dans le monde des services gr\u00e2ce \u00e0 une plateforme d\u2019am\u00e9lioration de l\u2019exp\u00e9rience client simple et dynamique ?<\/li>\n<li>&gt; Usages en interne et op\u00e9rationnel : au si\u00e8ge et sur le terrain<\/li>\n<li>&gt; Les r\u00e9sultats et succ\u00e8s de la d\u00e9marche<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Inscrivez-vous d\u00e8s maintenant au webinar pour d\u00e9couvrir en direct ce t\u00e9moignage in\u00e9dit !<\/p>\n\n\n\n<div class=\"wp-block-buttons aligncenter is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background\" style=\"border-radius: 3px; background-color: #156def;\" href=\"https:\/\/www.saloon.cloud\/fr\/conferences\/comment-la-poste-s-est-elle-inscrite-dans-le-monde-des-services-grace-a-l-experience-client\/replay\" target=\"_blank\" rel=\"noreferrer noopener\">Voir le Replay<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-spacer\" style=\"height: 20px;\" aria-hidden=\"true\">\u00a0<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Mediatech-cx participe \u00e0 la 2\u00e8me \u00e9dition de la <a href=\"https:\/\/www.saloon.cloud\/fr\/events\/2e-edition-journee-digitale-de-la-relation-client\" target=\"_blank\" rel=\"noreferrer noopener\">Journ\u00e9e Digitale de la Relation Client<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comment la Branche Services Courrier-Colis de La Poste monitore et am\u00e9liore la satisfaction client en continu, et engage tous les collaborateurs du terrain au si\u00e8ge, qu\u2019ils soient op\u00e9rationnels ou managers ? Jean-Damien Boulignat, Responsable Analyses et SI Mesures Qualit\u00e9 et Satisfaction Client, vous livre toutes ses bonnes pratiques pour cr\u00e9er une exp\u00e9rience client diff\u00e9renciante. Au&#8230;<\/p>\n","protected":false},"author":5,"featured_media":24483,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"case_study_solution":[],"landing_page_cat":[],"post_folder":[],"class_list":["post-17863","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"_links":{"self":[{"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/posts\/17863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/comments?post=17863"}],"version-history":[{"count":0,"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/posts\/17863\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/media\/24483"}],"wp:attachment":[{"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/media?parent=17863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/categories?post=17863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/tags?post=17863"},{"taxonomy":"case_study_solution","embeddable":true,"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/case_study_solution?post=17863"},{"taxonomy":"landing_page_cat","embeddable":true,"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/landing_page_cat?post=17863"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/skeepers.io\/fr\/wp-json\/wp\/v2\/post_folder?post=17863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}