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Verified Reviews by
Collect and showcase certified customer reviews to strengthen your online reputation and generate more revenue.
Feedback Management
Collect and analyze customer feedback to improve the experience, your products, and customer satisfaction.
Influencer Marketing
Collaborate with influencers to increase your visibility, engage your audience, and boost your sales.
Brand Communities
Build an engaged community to co-create, recommend your products, and strengthen brand loyalty.
Integrated solution
Reviews & Feedback Management New
Fully leverage the voice of the customer by combining reviews and feedback.
Explore Extensions
Gifted Reviews
Live Shopping
Consumer Videos
Shoppable Content
Syndication
Our solutions
Collect UGC
Collect Authentic Reviews
Gather genuine, verified reviews from real customers. Maximize traffic. Turbo charge brand visibility.
Generate Content
Easily enable consumers, influencers and brand ambassadors to create various types of UGC at scale.
Identify your best creators
Powerful analytics to identify and engage your top creators for partnerships & ambassador programs.
Build Awareness
Launch Products
Successful product launches start here. Identify needs. Validate product concepts. Generate buzz.
Increase your social Footprint
Boost brand visibility by adapting to trends and expanding your reach across social platforms
Manage your e-reputation
Protect & enhance your e-reputation with active monitoring & UGC. Improve ratings on 3rd party pages.
Drive Revenue
Enhance product page effectiveness
Integrate UGC photos, videos & reviews on product pages. Show social proof. Build trust. Drive sales
Drive online & offline traffic
Work smarter not harder. Optimize your UGC collection to drive online traffic to physical stores.
Syndicate your content
Syndicate your content and expand your marketing reach & impact with minimal resources.
Retain Customers
Build & engage customer communities
Create a vibrant community where customers can engage & interact with each other and your brand.
Capture voice of the customer
Use customer insights across channels to shape products. Collect, manage & prioritize feedback
Data & Insights
Leverage smart data and analytics to transform consumer data into impactful insights that fuel growth and innovation
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Total Economic Impact™ Study of Skeepers
Making Customer Voices Count
Customer knowledge may seem like a very new concept, but in reality, it’s been around as long as businesses have been collecting data on customers. Whenever a marketer, salesperson, CMO, or customer service rep takes the time to find out who their customers are and what they need, they are in the process of collecting...
Jul 10, 2017
The better prepared you are to use your CRM to understand your customers’ needs and preferences, and to be able access that information anywhere anytime, the more likely it is you will be able to generate better customer loyalty, long-term business success, and steadier revenue. As one study has found: Businesses which employ a CRM...
Dec 29, 2016
The two most important questions you can ask your customers are: How likely are they to recommend you to a friend or colleague? What is the most important reason for their score? Responses to the first question should fall on a scale of 0 – 10 where 10 is ‘extremely likely’. Responses can then be...
Aug 15, 2016
Customers expect timely, knowledgeable support when they have questions or need problems solved. According to the American Express 2012 Global Customer Service Barometer, “Three out of four consumers say they have spent more with a company because of a history of positive customer service experiences. Conversely, over half (55%) … [had] intended to conduct a...
May 31, 2016