Real support.
Real service.
Skeepers gives you a team of experts dedicated to your success.
We work with more than 8,000 brands
3 expert divisions at your service
At Skeepers, we are committed to your ongoing success. Every day we strive to ensure you get the maximum value from our SaaS solution suite. We have three expert divisions at your service:
Customer Success Managers
Our Customer Success Managers are committed to ensuring you get maximum value from our solutions. As a Skeepers client, you have your own dedicated Customer Success Manager. These business experts have a strong understand of your industry and seasoned experience in advising clients on running successful campaigns.
Your Customer Success Manager will:
- Help you identify your challenges, meet your needs from the outset and make proactive suggestions to optimize your campaign success.
- Organize steering committees to ensure your project is on track, review your KPIs and provide you with tips and advice.
- Present new features and share insights on future roadmap functionality.
- Invite you to take part in workshops and events to help you optimize your strategy and meet your peers.
- Share exclusive content, such as research, white papers, case studies on specific areas of interest and other helpful content
Professional Services
Our Professional Services team are specialists in the technical and functional implementation of all aspects of our solution suite. Just like our Customer Success Managers, they are business experts, but bring an added layer of technical insight. We understand that every project is unique, which is why we adapt our services to your needs and objectives.
We even offer a service to use our dedicated Campaign and Project Managers to oversee the operational side of your campaigns and manage your day-to-day tasks and new projects around specific projects.
Our Professional Services team will:
- Help you unlock the full potential and rich functionality of the Skeepers solution suite, share our methodology so you can leverage the full potential of Skeepers and use our SaaS solutions autonomously from day one.
- Share best practices, set up specific training sessions with your team and share user guides tailored to your key challenges and objectives.
Customer Care
At Skeepers, one of the most important parts of our organization is Customer Care to ensure you have help on hand when using our technology.
Our dedicated Customer Care team will:
- Answer any questions and find the best solution to a query as quickly as possible.
- Provide documentation on all functional aspects of the Skeepers solution suite.
- Provide you with regular updates.
- Share all your precious feedback with our relevant internal departments as part of our ethos on continuous improvement.
Our clients reviews
The NARS community is like a mini social network where members can interact, share their love of the brand and exchange opinions about our products. They enjoy meeting genuine people, because the best recommendations come from real consumers.
Brand Communities
The quality of UGC we’ve seen through Skeepers has been incredible so much so that we now regularly feature this creator content on our own channels. It’s become a key part of our storytelling and a major driver of performance on both TikTok and Instagram.
Influencer Marketing
The ROI on key eComm targets and the consumer insights being cascaded back into the business from the beauty community have been the keys to success of this project, but this is first and foremost a customer facing innovation.
Partnering with Skeepers is a great asset for BIODERMA, as we have been able to significantly increase our reach and brand awareness and will continue to do so. We have been impressed by the professional and straightforward partnership. We look forward to continuing this success story and further strengthening our position as a leading skincare brand together with Skeepers.
To introduce Clio to more American consumers, gifting and UGC play a crucial role. We seed products, build reviews, and then use that content for advertising to reach broader U.S. audiences. This process is essential for increasing awareness and driving sales among U.S. customers.