Reviews & Feedback Management
An integrated solution for customer reviews and feedback
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Get a unified view of the customer experience by centralizing reviews and feedback in one place
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Combine reviews and feedback for richer insights without increasing marketing pressure
Decide smarter and faster
with centralized feedback
Automated and centralized campaigns
Manage all your surveys with an integrated solution and control marketing pressure by targeting the right customer journey moments and segments.
Don’t choose — combine reviews and feedback
Unify your collection strategy for richer, more comprehensive insights across all stages of the customer journey.
Simplify survey management
Ditch fragmented tools. Collect, manage, and analyze the Voice of the Customer in one integrated platform.
Reduce costs, not insights
Simplify your stack. Cut down on tools, lower costs, and improve operational efficiency while leveraging every review and piece of feedback.
How does it work?
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Collect
Capture reviews and feedback at key moments with a seamless, omnichannel strategy. Reach customers where it matters—online, in-store, post-purchase, or post-support—using personalized surveys (NPS, CSAT, CES). Boost response rates and never miss a critical insight by targeting the right moment, with the right question, on the right channel.
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Manage
Centralize all feedback, from Google to Verified Reviews, in one platform. Respond smarter and faster with AI-powered replies, personalize at scale, and choose what goes public, all with AFNOR-certified credibility.
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Activate
Turn insights into action and impact. Share feedback across teams to guide smarter decisions and publish reviews to boost SEO. Appear in Google Shopping and Rich Snippets and convert trust into clicks.
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Analyze
Transform raw feedback into strategic value instantly. Use AI to detect sentiment, themes, and trends across all channels. Get clear, actionable insights to improve products, services, and experiences.
Unified Voice of the Customer,
Amplified Results
Centralize the Voice of the Customer
Increase customer engagement and take control of your brand reputation by centralizing all your surveys (reviews & feedback). Quickly gather valuable insights through personalized questionnaires across every channel, deployed throughout the customer journey.
Improve the Customer Journey
Continuously enhance the customer experience and your product offering by adapting to consumer expectations. Understand what your customers love—or what frustrates them—by analyzing reviews and feedback to identify strengths and areas for improvement.
Strengthen Customer Knowledge
Integrate collected data directly into your CRM to improve targeting and segmentation. From marketing to product, empower every team to act on what truly matters to your customers and build a business genuinely centered on their needs.
Boost Visibility and Conversions
Drive traffic and increase conversions through authentic reviews that improve SEO and reassure consumers. Publish reviews across multiple platforms, including retailer sites and Google, in various languages to maximize reach and impact.
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Verified Reviews
Collect and publish photo, text, and video reviews from verified customers. With AI-driven features like review summary, syndication, review balancing, enhance credibility and extend your reach. Seamless integration allows reviews to be shared across e-commerce, retail, and other channels, ensuring visibility and impact
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Feedback Management
Gather and analyze customer insights across various channels, including NPS, surveys, and direct feedback. Capture the voice of customer (VoC) and helps brands take action by closing the loop with customers, driving continuous improvement in products and services.
One integrated solution.
Centralized insights.
Ready to unlock the full potential of the Voice of the Customer?