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How Hyatt rebranded with the help of customer feedback

Customer satisfaction with Hyatt Hotels Corporation is high, thanks to customer feedback.  According to J.D. Powers’ 2015 North American Hotel Guest Satisfaction Index Survey, the company did well in many key segments, even taking top spot for satisfaction in the upscale category. And in this year’s American Consumer Satisfaction Index, the company scored better than...

Oct 26, 2015

How Customer Satisfaction ranks Nordstrom at the Top

American retailer Nordstrom is known for its legendary customer service. With over 280 stores across the United States – and 3 in Canada by the end of 2015 – the 114 year old business might be the rare example of a major department store chain doing everything right. Year after year, the company places high...

Oct 08, 2015

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Discover other thematics

#Boost customer engagement
#Boost your brand awareness
#Boost your online conversions
#Collect customer reviews
#Generate UGC content
#Improve customer loyalty
#Improve the customer journey
#Improve your e-reputation
#Manage influencer marketing
#Strengthen customer relationship