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Influencer Marketing
Collaborate with influencers to increase your visibility, engage your audience, and boost your sales.
Brand Communities
Build an engaged community to co-create, recommend your products, and strengthen brand loyalty.
Verified Reviews by
Collect and showcase certified customer reviews to strengthen your online reputation and generate more revenue.
Feedback Management
Collect and analyze customer feedback to improve the experience, your products, and customer satisfaction.
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Gifted Reviews
Live Shopping
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Collect UGC
Collect Authentic Reviews
Gather genuine, verified reviews from real customers. Maximize traffic. Turbo charge brand visibility.
Generate Content
Easily enable consumers, influencers and brand ambassadors to create various types of UGC at scale.
Identify your best creators
Powerful analytics to identify and engage your top creators for partnerships & ambassador programs.
Build Awareness
Launch Products
Successful product launches start here. Identify needs. Validate product concepts. Generate buzz.
Increase your social Footprint
Boost brand visibility by adapting to trends and expanding your reach across social platforms
Manage your e-reputation
Protect & enhance your e-reputation with active monitoring & UGC. Improve ratings on 3rd party pages.
Drive Revenue
Enhance product page effectiveness
Integrate UGC photos, videos & reviews on product pages. Show social proof. Build trust. Drive sales
Drive online & offline traffic
Work smarter not harder. Optimize your UGC collection to drive online traffic to physical stores.
Syndicate your content
Syndicate your content and expand your marketing reach & impact with minimal resources.
Retain Customers
Build & engage customer communities
Create a vibrant community where customers can engage & interact with each other and your brand.
Capture voice of the customer
Use customer insights across channels to shape products. Collect, manage & prioritize feedback
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Leverage smart data and analytics to transform consumer data into impactful insights that fuel growth and innovation
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Total Economic Impact™ Study of Skeepers
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Making Customer Voices Count
The consumer of 2024 is not merely a passive observer but an active participant in the decision-making process. Their behaviours and shopping patterns are driven by reviews and recommendations from peers and fellow shoppers. Shopping is no longer a mere transaction, but an immersive journey guided by the collective wisdom of a global community. User-Generated...
Jan 05, 2024
To build or improve your customer experience strategy, you need to start with the customer journey. Journey mapping is a valuable tool for designing and improving the customer experience, as this article will demonstrate. We will also focus on one of today’s biggest customer journey trends, the growing importance of social media as a powerful...
May 27, 2022
The idea behind longitudinal customer studies is simple: a customer of group of customers’ preference, opinions and satisfaction evolve over time. The world is constantly changing, and so are your customers! Longitudinal customer studies enable you to monitor the changes in responses from one month to the next, or year, and incidentally to measure the effectiveness of...
Nov 17, 2021
Every successful business today already knows that customer feedback is the key to a successful marketing initiative. They understand that customer knowledge will provide everything they need to know in order to deliver a competitive experience which appeals to the broadest customer base possible. Designing more relevant marketing campaigns, delivering personalized offers, improving customer support,...
Nov 08, 2021
What is a good NPS score? A recent study shows that the average Net Promoter Score varies from one industry to another. To find out If your company has a good NPS score, you need to compare it to that of your competitors. From Skeepers we will then present 3 practical tips to improve your company’s NPS score and...
Oct 28, 2021
Marketing has to deal with many issues… You can strategize, create, and design until you’re blue in the face but until your marketing campaign is out there for the public to consume, you’ll never really know whether it will succeed or fail. These ups and downs of marketing can be stressful for any team, and this...
Sep 09, 2021
Have you ever wondered what the average response rate to a satisfaction survey is, or more generally, to an online survey? There are few published statistics on the topic. But it’s still an important question, essential even, to know whether your campaign response rate is satisfactory or in need of improvement. To make up for...
Aug 26, 2021
Customers love options. They want to buy from whichever channel they want and often select a product on one channel and buy it from another. Moreover, customer behavior is constantly changing, with the Gen Z and millennials buying online and older consumers still preferring physical stores. Thus, offering an omnichannel customer experience isn’t an option...
Jul 07, 2021
Surveys help you get to know your customers better and measure their satisfaction levels. When designing a survey, you can choose between one or several deployment channels/media: website, email, SMS, social media, QR-code, etc. Read on for our tips on how to deploy your surveys via the best-suited channels for your business. How to Deploy...
Jun 06, 2021
Our articles often discuss customer centric actions or strategies. But what does it mean? How do you know if a company is centred around the customer? Like any aspect of organisational culture, customer centricity can be difficult to define. There isn’t a test or check-list to tell you whether or not you’re centred around your...
Jun 02, 2021
McDonald’s is making big changes to how it handles customer service. In 2013, the company has suffered declining customer satisfaction levels and sales. Former McDonald’s CEO Don Thompson announced in 2014 that improved customer service needed to become a top priority for the brand: “You will see changes in our customer service model as we...
Jan 28, 2021
There are proven reasons why knowing who you are marketing to is extremely important to getting your message heard and reaching your audience in an effective way. Despite the fact that this is a relatively well accepted fact in the marketing world, it seems like many companies are still behind when it comes to utilizing...
Jan 10, 2021