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Collaborate with influencers to increase your visibility, engage your audience, and boost your sales.
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Build an engaged community to co-create, recommend your products, and strengthen brand loyalty.
Verified Reviews by
Collect and showcase certified customer reviews to strengthen your online reputation and generate more revenue.
Feedback Management
Collect and analyze customer feedback to improve the experience, your products, and customer satisfaction.
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Gifted Reviews
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Collect UGC
Collect Authentic Reviews
Gather genuine, verified reviews from real customers. Maximize traffic. Turbo charge brand visibility.
Generate Content
Easily enable consumers, influencers and brand ambassadors to create various types of UGC at scale.
Identify your best creators
Powerful analytics to identify and engage your top creators for partnerships & ambassador programs.
Build Awareness
Launch Products
Successful product launches start here. Identify needs. Validate product concepts. Generate buzz.
Increase your social Footprint
Boost brand visibility by adapting to trends and expanding your reach across social platforms
Manage your e-reputation
Protect & enhance your e-reputation with active monitoring & UGC. Improve ratings on 3rd party pages.
Drive Revenue
Enhance product page effectiveness
Integrate UGC photos, videos & reviews on product pages. Show social proof. Build trust. Drive sales
Drive online & offline traffic
Work smarter not harder. Optimize your UGC collection to drive online traffic to physical stores.
Syndicate your content
Syndicate your content and expand your marketing reach & impact with minimal resources.
Retain Customers
Build & engage customer communities
Create a vibrant community where customers can engage & interact with each other and your brand.
Capture voice of the customer
Use customer insights across channels to shape products. Collect, manage & prioritize feedback
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Leverage smart data and analytics to transform consumer data into impactful insights that fuel growth and innovation
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Making Customer Voices Count
Like many other sectors, banks and insurance companies have been hit hard by the Covid-19 crisis, lockdown and health measures taken by the government. Today, these companies are faced with new challenges, including digital transformation. Although this digital transformation has been underway for several years, the crisis has accelerated it. This article takes a look...
Nov 23, 2020
The health and economic crisis caused by Covid-19 has strongly impacted certain aspects of the customer relationship and experience. This in turn entails transformations and changes, some of which are structural. It is important that your company adapts its strategy to these changes and new customer experience standards. This article will present the very interesting...
Oct 28, 2020
The quality of your in-store customer experience has a strong impact on customer satisfaction and loyalty. If you want your business to grow, you must manage and measure your customer experience. One tool perfectly meets this requirement – satisfaction surveys, sent immediately after an in-store purchase. This article details why you should use them and...
Oct 20, 2020
We are delighted to announce a new Skeepers feature, Tracking Analytics. This feature enables you to integrate survey data into your analytics solutions, such as Google Analytics, Content Square, AT internet, Adobe Analytics, etc. This new integration was designed to: Enrich your analysis of your website customer journey. Identify areas for improvement in these journeys....
Oct 14, 2020
We live in a world where customer sovereignty is stronger than ever. Customer preferences, feedback and recommendations have become key brand loyalty factors. However, a large part of these considerations revolve around the end user. The B2B client, in the middle of end-customer engagement and loyalty, is often forgotten about. Yet in B2B, customer loyalty...
Sep 13, 2020
Does your company operate in the energy sector? Would you like to improve your customer listening to measure your customers’ satisfaction with your services? We are going to help you build your very own customer satisfaction dashboard. We will look at which indicators to include in your dashboard, and what other items to add. This...
Jul 29, 2020
We are delighted to announce the release of a new analysis module for the Skeepers solution. An efficient reporting system should be easy to use by your functional teams, customisable, make data as easy to read as possible, and offer flexible options for internal sharing. We designed and developed this new module based on these...
Jun 29, 2020
Some already understand the usefulness of customer satisfaction surveys. Others have their doubts. We have therefore listed a survey’s main objectives below. What better way to prove how essential they have become? 1 – Ensuring that you are meeting your customers’ expectations The level of satisfaction generated by a company’s products or services is the...
Jun 01, 2020
There are two different approaches to performance management in the Banking & Insurance sectors. The first is a classic and key approach, consisting in monitoring an organisation’s financial performance using data from cost accounting and transactional systems. The second, complementary to the first, is a “customer centric” approach, based on customer satisfaction management. With this...
May 26, 2020
The marketing world has changed a lot in the past few decades, with computers and then mobile phones becoming our main resources for communication and exchange. As a result of our evolution into an interconnected society, our marketing tools and approaches have also evolved into better interconnected networks, using multiple channels to communicate and sell...
May 18, 2020
In Retail, as in any other industry, process improvements require continuous performance management. You can only improve what you can measure. The main thing to consider when building a management dashboard is which performance indicators to include. If you are in Retail and wondering which indicators you should include in your management dashboard, then this...
Apr 27, 2020
The current Coronavirus pandemic has had a severe impact on businesses. No one has been spared. Many companies have been forced to slow down or even stop their activity. Whereas others have found themselves faced with a surge of activity that they were not prepared for. In both cases, businesses’ customer relationship management has been...
Apr 07, 2020