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Influencer Marketing
Collaborate with influencers to increase your visibility, engage your audience, and boost your sales.
Brand Communities
Build an engaged community to co-create, recommend your products, and strengthen brand loyalty.
Verified Reviews by
Collect and showcase certified customer reviews to strengthen your online reputation and generate more revenue.
Feedback Management
Collect and analyze customer feedback to improve the experience, your products, and customer satisfaction.
Explore Extensions
Gifted Reviews
Live Shopping
Consumer Videos
Shoppable Content
Our solutions
Collect UGC
Collect Authentic Reviews
Gather genuine, verified reviews from real customers. Maximize traffic. Turbo charge brand visibility.
Generate Content
Easily enable consumers, influencers and brand ambassadors to create various types of UGC at scale.
Identify your best creators
Powerful analytics to identify and engage your top creators for partnerships & ambassador programs.
Build Awareness
Launch Products
Successful product launches start here. Identify needs. Validate product concepts. Generate buzz.
Increase your social Footprint
Boost brand visibility by adapting to trends and expanding your reach across social platforms
Manage your e-reputation
Protect & enhance your e-reputation with active monitoring & UGC. Improve ratings on 3rd party pages.
Drive Revenue
Enhance product page effectiveness
Integrate UGC photos, videos & reviews on product pages. Show social proof. Build trust. Drive sales
Drive online & offline traffic
Work smarter not harder. Optimize your UGC collection to drive online traffic to physical stores.
Syndicate your content
Syndicate your content and expand your marketing reach & impact with minimal resources.
Retain Customers
Build & engage customer communities
Create a vibrant community where customers can engage & interact with each other and your brand.
Capture voice of the customer
Use customer insights across channels to shape products. Collect, manage & prioritize feedback
Data & Insights
Leverage smart data and analytics to transform consumer data into impactful insights that fuel growth and innovation
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Making Customer Voices Count
So your marketing campaign failed. You spent weeks creating a detailed drip campaign about your company product, and you filled it with quality content and graphics. You even made sure to send it out at the idea email open times, and included easy to see CTA’s. However, after observing the analytics, you see that you...
Mar 22, 2020
Customers have increasingly high demands and expectations when it comes to after-sales service. Improving its performance and quality will have an impact on both revenue and customer loyalty. So, what can be done in practical terms to improve this service? Why after-sales service should be a pillar of your business After-sales service is a key...
Mar 02, 2020
It is no secret that overall customer satisfaction with the “Big Six Energy Suppliers” (SSE, EDF Energy, British Gas, npower, E.ON UK and ScottishPower) in the United Kingdom may be improved. According to a Simply Switch study, there are lots of small energy suppliers offering viable alternatives to these companies, with much higher customer satisfaction...
Feb 10, 2020
Under the Insurance Distribution Directive (IDD), insurance distributors are now required to collect data about prospective customers. They can thus prove that recommendations made to a consumer meet their needs as closely as possible. Customer knowledge is no longer just a marketing requirement to improve conversion rates, but a legal obligation. A smart survey solution...
Jan 29, 2020
The weight of competition that companies have to face on a daily basis can sometimes seem overwhelming. For a lot of businesses, avoiding the loss of customers is a major strategic goal. So, how exactly can you prevent losing part of your customer base to your rivals? How can you convince your customers to stay...
Oct 23, 2019
When we have a great experience with a brand, we’re generally more inclined to trust them a second time. Positive ratings concerning one of your brand’s products or services are signs of a great customer satisfaction. This satisfaction, if maintained, will lead to customer loyalty and more sales. But how can we effectively measure customer...
Aug 28, 2019
CRM is the driving force behind relationship marketing, fuelled by customer data. The enrichment of customer data allows you to increase the power of your Salesforce CRM and to implement new marketing channels. Why? How? That is precisely what we will explore throughout this article. Segmentation, NPS, customer knowledge; discover three use cases for the...
Jul 02, 2019
If you use Salesforce to centralize your customer information, you may wish to include your NPS results to enrich the data available in this CRM. Read on to learn more about this process. The Net Promoter Score (NPS) is an essential customer satisfaction indicator. In this article, we’ll be looking why collecting this data is...
Jun 04, 2019
CSAT is a customer experience metric that measures customer satisfaction with your product or service. It also helps you identify specific pain points in your customer journey in order to see which aspects of the journey should be improved. Given the importance of maintaining customer happiness, many businesses are adopting CSAT, a relatively frictionless way...
May 10, 2019
Skeepers is the first Enterprise Feedback Management (EFM) solution that can be synchronized with both Adobe Campaign Classic and Adobe Campaign Standard. Here’s how you can use this feature to enrich your contacts in Adobe Campaign and improve the performance of your marketing campaigns. Skeepers is the first EFM platform that can be connected with...
Apr 29, 2019
Retail professionals are aware of the importance of customer satisfaction and a positive in-store customer experience. In order to increase customer loyalty and grow their client base through word-of-mouth. For some brands, monitoring customer satisfaction has become equally as important as tracking turnover or net earnings. When creating your customer satisfaction strategy, it is essential...
Feb 12, 2019
For a business to succeed, it has to adapt to the evolving behavior of its customers. Over the past few years, customers have rapidly become cross channel customers, meaning they use multiple communication channels to interact, communicate, and purchase. Therefore, in order to keep up, when measuring customer satisfaction, you need to develop a cross...
Feb 07, 2019