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3 Tools to Gather Customer Feedback Across All Channels

The 1980s were easier times. Back then, there were only two ways of interacting with customers: in store and by phone. But nowadays, customer interactions are far more complicated, spread out across a variety of channels, which means businesses must be present everywhere and around the clock: in store, online, on social and via mobile....

Apr 24, 2018

Which Of These Customer Experience Mistakes Do You Make?

Even though you probably already understand the importance of delivering a great customer experience and investing in customer success, it’s possible that you still have a few things to learn. If you aren’t careful, you may find yourself making some of the most common and costly mistakes a business can make. While it’s true that...

Apr 10, 2018

How Employee Satisfaction Drives Customer Satisfaction

Measuring the satisfaction of both a company’s employees and its customers reveals a direct correlation between the two and should therefore be managed carefully. Forbes has referred to employee engagement as “the wonder drug for customer satisfaction.” Foresee, a customer-service analytics firm, echoed this sentiment with findings from its study to see how employee satisfaction contributes...

Mar 26, 2018

5 Reasons Why Your Customers Are Leaving Your E-Commerce Website

More and more businesses are pushing the boundaries to deliver the best customer experience ever, and a brand’s website is one of the most important elements of that experience. A brand’s website is still the number one place customers go to find out more about the company as well as its products or services. The...

Mar 13, 2018

4 Reasons Why Your Ecommerce is Not Performing Well

In 2017, U.S. online retail sales surpassed $450 billion with its highest growth rate since 2011. Meanwhile, e-commerce continues to be the fastest growing retail market in Europe, actually outperforming U.S. growth. The last decade has seen nothing short of a revolution in customers habits. We clearly live in the age of online shopping, customers are...

Mar 05, 2018

3 Ways Your Feedback Surveys Are Frustrating Customers

Feedback surveys are the most effective way to obtain information about your customers, identify opportunities, and improve your overall relationships. With a survey-equipped CRM initiative in place, you will have all the information and tools you need to keep your customers happy and your business on the right track.  Surveys are a crucial part of...

Feb 13, 2018

4 Technologies Shaping Customer Experience in 2018

Last Year, 75% of companies said that their top objective was to improve customer experience. At last, companies are embracing customer experience (CX) and the benefits it can have on their ROI. Also, since smart technologies are continuing to develop, our capacity to improve our customer’s all over experience is growing. This means exciting things...

Feb 06, 2018

7 Customer Experience Conferences You Need to Attend in 2018

Customer experience (CX) is taking over the marketing world and for a good reason. Focusing on customer experience is one of the best ways to increase sales, improve the lifetime value of each client, and avoid churn. However, CX is a fast changing industry, so it’s essential to stay on the cutting edge in order...

Jan 22, 2018

Why Should You Send out an Employee Satisfaction Survey Today?

How do your employees feel about working for your company? How do you know? We spend a lot of time worrying about our customers and what they think of our company. We often forget that we are also selling our company to our employees and potential hires. Losing employees is bad for business, just like...

Dec 06, 2017

Why You Should Integrate Skeepers with Zendesk Now

Zendesk is a customer service based CRM that companies love because it is easy to use, effective at organizing massive amounts of customer data, and very easy to integrate with other apps. Zendesk helps companies treat every customer like a close friend, even if it is a huge company with millions of customers like Slack...

Nov 13, 2017

4 Reasons Why Your CRM Strategy is Failing

If you’ve recently invested in a new CRM, and it’s not giving you the results you expected (and the results you desperately need), it can feel like the weight of the world is on your shoulders. Because you were the one who pushed investing in the system, whether it succeeds or fails is all on...

Nov 12, 2017

NPS: What to do once you have your data

So you took the advice of our previous blog posts telling you how useful NPS surveys are and decided to conduct one yourself. Congratulations! You are on your way to better customer relations and creating a better customer experience. But before you can reap the benefits of the NPS survey, there are a few steps...

Oct 09, 2017

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