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Customer satisfaction surveys after an in-store purchase

The quality of your in-store customer experience has a strong impact on customer satisfaction and loyalty. If you want your business to grow, you must manage and measure your customer experience. One tool perfectly meets this requirement – satisfaction surveys, sent immediately after an in-store purchase. This article details why you should use them and...

Oct 20, 2020

Enrich your analytics solution with your Skeepers survey data

We are delighted to announce a new Skeepers feature, Tracking Analytics. This feature enables you to integrate survey data into your analytics solutions, such as Google Analytics, Content Square, AT internet, Adobe Analytics, etc. This new integration was designed to: Enrich your analysis of your website customer journey. Identify areas for improvement in these journeys....

Oct 14, 2020

The impact of user-generated videos on conversion, SEO and sales

Content creation should always be backed by ROI tracking. To align to our clients’ targets we track the performance of their videos from the moment they’re posted online.  Some brands need branding and reputation, some focus on generating revenue, and others use videos to improve their customer experience and after-sales service… In this article we analyzed...

Sep 15, 2020

Acquire B2B Clients by Measuring Customer Satisfaction

We live in a world where customer sovereignty is stronger than ever. Customer preferences, feedback and recommendations have become key brand loyalty factors. However, a large part of these considerations revolve around the end user. The B2B client, in the middle of end-customer engagement and loyalty, is often forgotten about. Yet in B2B, customer loyalty...

Sep 13, 2020

Focus on 3 good practices to enrich your Efficy CRM (ex-E-deal)

Efficy (formerly known as ‘E-Deal’) provides a high quality CRM ecosystem. You are perhaps already a user of this software. If so, read on. This article will introduce you to 3 good practices to enrich your CRM and improve your customer experience. 1 – Integrate customer satisfaction data (NPS, CES…) As I am sure you...

Aug 31, 2020

Energy sector: indicators to include in your monitoring dashboard

Does your company operate in the energy sector? Would you like to improve your customer listening to measure your customers’ satisfaction with your services? We are going to help you build your very own customer satisfaction dashboard. We will look at which indicators to include in your dashboard, and what other items to add. This...

Jul 29, 2020

3 reasons to integrate MyFeelBack with Splio CRM

You can do a lot of things with Splio, providing you have the necessary customer data at hand, to deploy your use cases. A CRM without data is like a car without petrol. MyFeelBack’s customer knowledge solution has the answer. Thanks to our MyFeelBack <> Splio connector, you can enrich your Splio CRM data in...

Jul 14, 2020

How Skeepers measures satisfaction after an iAdvize conversation

On the one hand, the European leader of conversational marketing. On the other, one of the most complete customer knowledge solutions on the market. A collaboration between iAdvize and Skeepers therefore makes perfect sense. Discover how Skeepers allows to measure user satisfaction immediately after a conversation via iAdvize. iAdvize, a multi-channel conversational tool iAdvize is...

Jul 06, 2020

Facilitate your indicator management with our new analysis module

We are delighted to announce the release of a new analysis module for the Skeepers solution. An efficient reporting system should be easy to use by your functional teams, customisable, make data as easy to read as possible, and offer flexible options for internal sharing. We designed and developed this new module based on these...

Jun 29, 2020

8 reasons to create a customer satisfaction survey

Some already understand the usefulness of customer satisfaction surveys. Others have their doubts. We have therefore listed a survey’s main objectives below. What better way to prove how essential they have become? 1 – Ensuring that you are meeting your customers’ expectations The level of satisfaction generated by a company’s products or services is the...

Jun 01, 2020

Banking & Insurance – Set up a customer satisfaction dashboard

There are two different approaches to performance management in the Banking & Insurance sectors. The first is a classic and key approach, consisting in monitoring an organisation’s financial performance using data from cost accounting and transactional systems. The second, complementary to the first, is a “customer centric” approach, based on customer satisfaction management. With this...

May 26, 2020

Multi-channel, Cross-channel, Omni-channel: what's the difference

The marketing world has changed a lot in the past few decades, with computers and then mobile phones becoming our main resources for communication and exchange. As a result of our evolution into an interconnected society, our marketing tools and approaches have also evolved into better interconnected networks, using multiple channels to communicate and sell...

May 18, 2020

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