Ask the right questions to the right people
We mix existing data from your CRM with behavioral and contextual data to ask very specific questions that provide you with highly qualified information and with excellent response rates (75% on average).
Activate the data you collect daily
Feed your marketing flows with high-value data. Trigger actions when specific responses arrive. Configure alerts, create support tickets, send notifications, mark users, and update potential clients’ information.
Collect the missing data from your CRM
The most powerful CRM is the one with the best data. Smart surveys are tailored based on the data you need, so you’ll always ask questions that give you actionable data.
Increase your understanding of why a customer bought or not, spotting trends that directly impact revenue, and identifying areas for improvement to drive real-time data-driven decision making is now possible. We’ll show you how.
Net Promoter Score
Measure customer loyalty by assessing your NPS.
Import your own data to create exclusive drop-down lists for your business.
Checkboxes, drop-down lists, and multiple-choice questions. The choice is yours.
Creation and Design Capabilities
Create smart surveys quickly and easily in our intuitive editor. Customize their appearance with our easy-to-use styling tool.
20+ Question Types
From basic to advanced question types, we have what you need.
Use free-field question types to capture customer feedback.
Logic and Branching
Redirect respondents to specific questions and pages based on their answers.
Give your questions some fun with stars and emoticons.
Increase response rates by adding visual flair to your questions.
Use best-performing industry-tested survey templates with smart scenarios and streamlined implementations.
Get super-specific customer data that is missing from your CRM. You can activate questions on your website after a specific action such as a click or scrolling to a section of the page. You can also stop your surveys once a certain amount of collected data is reached.
Time Spent on Page
Ask questions after spending a specified amount of time on a specific page of your website.
Activate surveys based on the specific pages visited by your users.
Trigger questions to a visitor who is about to abandon their cart and leave your site.
Segmenting your customers efficiently can represent the success or failure of your business, it is time to take your strategy to the next level.
Ask questions of visitors coming from paid ads or competing websites.
Ask inactive customers questions to identify where you have issues.
Date and Time
Schedule surveys to collect data on specific dates and times.
Stop your surveys once a certain amount of collected data is reached.
Segment your surveys according to the language of your client’s browsers.
Trigger questions on your website after a mouse click, scroll or other event on the screen.
Integration and deployment in your project are essential, which we will help you achieve. To make this step as agile and simple as possible, and we integrate into your strategy as soon as possible with our tool.
Ultra Responsive Design
Your surveys always look good, whether you are on a mobile device, tablet or PC.
Automatic Contact Sync
Import your contacts continuously via API or FTP server to automate survey implementation.
Native Email Integration
Allow recipients to reply directly from email, dramatically increasing response rates.
Enjoy automatic contact syncing via API or FTP server to automate survey deployment. And segment your contacts in a simple way, integrating with your email. All this in one click!
Segment your contacts easily within Insight & Feedback Activation.
Choose from a variety of industry-proven email templates or create your own.
Adapt the survey language to your customers to reach a global audience.
Implement surveys through text messages and interact with your customers.
Never ask the same person twice or within a certain period of time.
Choose from various formats between pop-ups, bars and buttons.
We give you the opportunity to segment, update and activate everything in your strategy. Update specific fields of your database, analyze post-feeback actions, and enrich your CRM.
Update specific fields in your database using our powerful mapping tool.
Post Feed-back Plans
Trigger actions when specific responses arrive. Set up alerts, create tickets, and send emails.
Enrich your CRM and marketing tools continuously with actionable data.
Activate your strategy and go to the next level with our solution.
Generate new leads in your CRM from your surveys.
Keep an up-to-date database with up-to-date and qualified data.
Salesforce, Adobe Campaign, Microsoft Dynamics CRM, Mailchimp, Zendesk, Hubspot, Sugar CRM and more
Analyzing data in real time is critical to your business. Thanks to our tool you can consult and generate customized reports based on the department, the product, or point of sale.
Create customized reports based on department, product, or point of sale.
Set alerts when your KPIs reach a certain threshold.
Analyze specific datasets using advanced filters.
Whatever your analytics needs are, our solution will meet them. Reliable and highly qualified data is now at your fingertips.
Report by Mail
Schedule daily, weekly or monthly email reports for all your teams.
Share and export reports in csv, pdf, html format or via FTP.
Build your graphs based on the KPIs you want to monitor and take control of the entire customer experience.
Our tool integrates with the main CRM, marketing tools and applications that you use every day for your work.
Adopt a customer centric approach by sharing collected customer experience data with all departments and members of your organization.