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Verified Reviews by
Collect and showcase certified customer reviews to strengthen your online reputation and generate more revenue.
Feedback Management
Collect and analyze customer feedback to improve the experience, your products, and customer satisfaction.
Influencer Marketing
Collaborate with influencers to increase your visibility, engage your audience, and boost your sales.
Brand Communities
Build an engaged community to co-create, recommend your products, and strengthen brand loyalty.
Integrated solution
Reviews & Feedback Management New
Fully leverage the voice of the customer by combining reviews and feedback.
Explore Extensions
Gifted Reviews
Live Shopping
Consumer Videos
Shoppable Content
Syndication
Our solutions
Collect UGC
Collect Authentic Reviews
Gather genuine, verified reviews from real customers. Maximize traffic. Turbo charge brand visibility.
Generate Content
Easily enable consumers, influencers and brand ambassadors to create various types of UGC at scale.
Identify your best creators
Powerful analytics to identify and engage your top creators for partnerships & ambassador programs.
Build Awareness
Launch Products
Successful product launches start here. Identify needs. Validate product concepts. Generate buzz.
Increase your social Footprint
Boost brand visibility by adapting to trends and expanding your reach across social platforms
Manage your e-reputation
Protect & enhance your e-reputation with active monitoring & UGC. Improve ratings on 3rd party pages.
Drive Revenue
Enhance product page effectiveness
Integrate UGC photos, videos & reviews on product pages. Show social proof. Build trust. Drive sales
Drive online & offline traffic
Work smarter not harder. Optimize your UGC collection to drive online traffic to physical stores.
Syndicate your content
Syndicate your content and expand your marketing reach & impact with minimal resources.
Retain Customers
Build & engage customer communities
Create a vibrant community where customers can engage & interact with each other and your brand.
Capture voice of the customer
Use customer insights across channels to shape products. Collect, manage & prioritize feedback
Data & Insights
Leverage smart data and analytics to transform consumer data into impactful insights that fuel growth and innovation
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Total Economic Impact™ Study of Skeepers
Making Customer Voices Count
Your region is set to France.
Castorama, a major retailer specializing in hardware and home improvement, is recognized as a leader in the French DIY landscape. ️ The retail chain wanted videos of its customers talking about its store brands, to build trust and add more of a human touch to its content. Find out how it did this with help from...
Mar 31, 2021
Leroy Merlin is a major French retailer specializing in home improvement, gardening and DIY. The brand was exploring ways to help beginner DIYers with their renovation and construction projects. One avenue was to deliver its customers high-value how-to video content, a win-win solution since this would also generate new sources of on and offline...
Feb 23, 2021
The customer relationship is a key issue for any business, but the customer relationship levers and touchpoints differ from one industry to the next. This is particularly true of e-commerce, as discussed below. Let us begin by taking a look at the results of a recent Viavoo study, involving 22 retailers. It provides valuable information...
Feb 24, 2020
The clientele of beauty brands or retailers is demanding. They expect companies to deliver a high-level, rich, cross-channel and seamless end-to-end customer experience. If your company operates in the Beauty sector, you should seek to improve the quality of this experience at all stages and points of contact throughout the customer journey. This is no...
Nov 12, 2019
When you think about customer success stories, the first ones that come to mind are likely to be from B2C companies. Though the subject is often talked about in connection with B2C, it is far from exclusive to this type of business. In this article, we’ll be looking at why it is just as important...
Dec 09, 2018
If you work with a training centre or organization, you know how important it is to assess the quality your training programs. Over 90% of organizations rely on these evaluations. In this article, we’ll explain the importance of satisfaction surveys, as well as offer more than 40 examples of questions to include, covering all of the...
Nov 08, 2018
Internal communications plays a key role in developing a customer-centric company culture. It enables everyone in the company to work towards the ambitious yet extremely important goal of ensuring customer satisfaction. Why is effective internal communications important? The quality of a company’s internal communications plays a key role in their company dynamics. Through internal communications,...
Oct 10, 2018
Back before the internet, it was easier to get customer knowledge, as products and services required the person coming to buy them physically, so if they were happy or unhappy you would get to know that straight off or at the next encounter. Nowadays, with the online market, you don’t get that opportunity and you...
Mar 20, 2018
Your customers will love you if they can contact your business and you are able to quickly and efficiently help them. The problem, however, is that satisfied customers don’t always equate loyal customers. In reality, even the most satisfied customers will leave you for a better deal or a better customer experience. Customer loyalty is...
Oct 03, 2016
Understanding your audience is key to Inbound Marketing. With Skeepers, you gain actionable insights into your prospects, leads, customers and now you can use our new integration to inject this qualified data into Hubspot! Customer satisfaction, preferences, reasons of non-purchase… any information collected via your smart surveys throughout the customer journey are automatically enriching any...
Sep 06, 2016
Investing in a customer management solution to manage day-to-day interactions with customers helps a business build and maintain strong customer loyalty. And maintaining customer loyalty is paramount to a business’s success. After all, when you consider the costs associated with finding new customers, the value of keeping every existing customer becomes exceedingly clear. For a...
Nov 02, 2015
Customer satisfaction with Hyatt Hotels Corporation is high, thanks to customer feedback. According to J.D. Powers’ 2015 North American Hotel Guest Satisfaction Index Survey, the company did well in many key segments, even taking top spot for satisfaction in the upscale category. And in this year’s American Consumer Satisfaction Index, the company scored better than...
Oct 26, 2015