Feedback Management
Our AI-powered solution captures Voice of Customer (VoC) through forms and surveys, tracking NPS, CSAT, and more. It categorizes themes, delivers actionable insights, and helps brands close the feedback loop to drive continuous improvement in products, services, and customer experience.
Unlock real-time insights with AI-powered customer feedback
With Skeepers’ AI-powered Feedback Management, gather feedback at every stage of the customer journey, transforming each interaction into actionable insights. By sharing these invaluable perspectives across departments and teams, you can better understand, anticipate, and nurture customer needs and relationships. Effectively turning the voice of your customers into prompt action does more than create brand advocates; it also drives conversions and fosters a culture of innovation.
Elevate Customer Experience
Digital transformation has intensified the frequency and diversity of brand-customer interactions across different channels. Skeepers AI-based Feedback Management is pivotal in transforming these touchpoints into actionable insights, empowering you to not just meet but redefine customer expectations. Each feedback is not just heard, but it’s meticulously analyzed for your brand’s customer-centric continuous growth.
Gather, Assess, Improve
Our smart, omnichannel, conversational surveys provide rich insights, guiding your marketing efforts and product development. We’re not just listening but making your customers’ voices the driving force behind your innovation.
Implement a customer-centric brand strategy
Transition from customer satisfaction to customer advocacy with Skeepers Feedback Management. Our tailored action plans crafted on distinct customer behaviors and profiles, go beyond just resolving discontent. We transform happy customers into active brand ambassadors and recover potentially lost customers.
Seamless Integration, Strategic Insight
With Skeepers, every piece of feedback becomes a facet of your customer’s profile, integrating seamlessly with your existing digital infrastructure like CRM, ESP, and BI tools. We enable a customized customer journey, ensuring optimal engagement, enhanced conversion rates, and strategic product positioning across all channels.
Benefits of
Feedback Management
Deepen customer insights
Build stronger engagement by understanding customers’ needs, preferences, and expectations. Skeepers harvests critical data that allows you to not only meet but exceed what your customers anticipate from you.
Holistic Customer Management Solutions
Elevate every aspect of your customer journey by utilizing our AI-driven tools. From real-time analyses dashboards to satisfaction barometers we equip you to make informed decisions that resonate with your audience. Monitor individual point-of-sale performances, draw network-wide comparisons, and empower your team with actionable insights.
Enhanced Customer Experiences
Capture insights on purchasing behaviors, product affinities, engagement patterns, demographic segmentation, and satisfaction metrics. Skeepers helps you craft a customer experience that is seamless and personalized.
Transformative Feedback Loop
Our advanced features from intuitive dashboards and semantic analysis to proactive dissatisfied customer engagements ensure continuous improvement of your offerings.
How does it work?
Know, know, know!
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Craft Smart Surveys
Go beyond basic queries by integrating contextual details into your surveys. Leverage data points like email addresses, purchase dates, sales assistant names, and order numbers to personalize surveys, encouraging richer, more informative responses.
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Deploy Omnichannel Outreach
Initiate your surveys through the optimal channel at the most opportune moment for maximum engagement and response rates. Whether it’s via email, SMS, or web, meet your customers where they are.
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Engage with Conversational Surveys
Give your customers a voice, not a questionnaire. Opt for our unique ChatSurvey® format that transforms the survey experience into an interactive conversation. It’s a dialogue that provides immediate insights.
Get started with our Feedback Management solution.
Our experts are here to get you started or improve your approach to harnessing customer feedback management. Start refining and improving your customer experience today.
Customer success stories
We work with 8,000+ clients to create strong connections with their communities, build deep and lasting relationships, and achieve and exceed their marketing goals. Here’s how customers are leveraging Skeepers Live Shopping.
Feedback Management work well with
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Ratings & Reviews
Collect and publish photo, text, and video reviews from verified customers. With AI-driven features like review summary, syndication, review balancing, enhance credibility and extend your reach. Seamless integration allows reviews to be shared across e-commerce, retail, and other channels, ensuring visibility and impact
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Influencer Marketing
Our AI-powered Influencer Marketing solution helps brands run effective campaigns by connecting with over 400k+ micro and nano influencers. With advanced profile matching and shoppable content, brands can reach the right audience and drive conversions directly from influencer posts, making it easier to turn engagement into sales
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Consumer Videos
Get your brand ambassadors involved in the creation of quality and inspiring videos on a large scale
Want to find out more?
Check out our articles
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Read more10 tips for collecting feedback after an eventIf you’ve ever organized an event, you definitely know how much work goes into the process. Finding a venue, deciding on a theme, inviting speakers, promoting the event – there’s always a long list of things to do! Once your event is over, take a moment to celebrate its success, but remember that there’s still... -
Read more10 Things to Know About Your Customers10 Things to Know About Your Customers August 18, 2021 10 Things to Know About Your Customers August 18, 2021In a difficult and competitive economic environment, it has become more important than ever to know your customers well in order to increase loyalty and, more generally, increase sales. All the large companies have understood... -
Read more15 Ways to MacGyver Your Customer ExperienceMacGyver, the American secret agent able to solve complex problems without breaking a sweat. Always resourceful, he can find his way out of any jam using the tools at hand. Do you have what it takes to be the MacGyver of your business’s customer experience? Let’s find out. #1 You always encourage feedback. Customers are...
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Read more10 tips for collecting feedback after an eventIf you’ve ever organized an event, you definitely know how much work goes into the process. Finding a venue, deciding on a theme, inviting speakers, promoting the event – there’s always a long list of things to do! Once your event is over, take a moment to celebrate its success, but remember that there’s still...
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Read more10 Things to Know About Your Customers10 Things to Know About Your Customers August 18, 2021 10 Things to Know About Your Customers August 18, 2021In a difficult and competitive economic environment, it has become more important than ever to know your customers well in order to increase loyalty and, more generally, increase sales. All the large companies have understood...
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Read more15 Ways to MacGyver Your Customer ExperienceMacGyver, the American secret agent able to solve complex problems without breaking a sweat. Always resourceful, he can find his way out of any jam using the tools at hand. Do you have what it takes to be the MacGyver of your business’s customer experience? Let’s find out. #1 You always encourage feedback. Customers are...