Capture voice
of the customer
The Voice of Customers (VoC) captures the collective insights and opinions customers share about your brand throughout their journey via reviews, NPS, CSAT, and more. By capturing VoC at each touchpoint, brands gain a 360-degree view of customer experiences, helping identify pain points and uncover opportunities to enhance products and service.
Benefits
Enhance Customer Satisfaction through Actionable Feedback
Collecting and analyzing customer feedback helps brands understand and address customer needs. Skeepers enables brands to turn this feedback into improvements, increasing satisfaction and loyalty by showing customers their voices are valued.
Close the Loop with customer-centric insights
Using metrics like NPS and CSAT, brands can gauge satisfaction and make impactful, customer-focused changes based on real feedback. Skeepers empowers brands to close the loop by acting on insights and communicating updates back to customers, strengthening loyalty through a transparent, customer-centric approach.
Anticipate and Address Customer Churn Proactively
Monitoring customer sentiment allows brands to identify and address dissatisfaction before it leads to churn. Skeepers makes it easy for brands to detect early warning signs, engage with customers directly, and resolve issues to reinforce trust and boost retention
Collect. Analyze. Improve.
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Ratings & Reviews
Collect and publish photo, text, and video reviews from verified customers. With AI-driven features like review summary, syndication, review balancing, enhance credibility and extend your reach. Seamless integration allows reviews to be shared across e-commerce, retail, and other channels, ensuring visibility and impact
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Feedback Management
Gather and analyze customer insights across various channels, including NPS, surveys, and direct feedback. Capture the voice of customer (VoC) and helps brands take action by closing the loop with customers, driving continuous improvement in products and services.
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Brand Communities
Build and manager your tailored communities (customers or influencers) for specific purposes, such as product testing, review collection, and more. Brands can use AI to understand community engagement patterns, optimize content strategies, and boost purchasing frequency through targeted interactions. Communities are great platforms for enhancing royalty and retention.
Success stories
We work with nearly 8,000 clients to create strong connections with their communities, build deep and lasting relationships and achieve their marketing goals. Here is what they have to say…
Other challenges you face
Want to find out more?
The Brand Marketer’s Guide: AI in Reviews and Feedback Management
Our guide explores how AI, particularly Generative AI (GenAI), is revolutionizing reviews and feedback management.
Get Real with the New Customer Journey
This comprehensive guide dives deep into the dynamics of the modern consumer journey, providing invaluable insights to help businesses adapt and thrive in this new era.
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