The Forrester Total Economic Impact™ Study of Skeepers
Customers Achieved 293% ROI with Skeepers
This study conducted by Forrester Consulting and commissioned by Skeepers examines the potential return on investment (ROI) enterprises may achieve by implementing Skeepers’ AI-powered UGC Solution.


We have a story to tell
Organizations often seek clarity on the tangible benefits of integrating new solutions into their operations. To provide a clear and objective answer, in September 2024, we commissioned Forrester Consulting to conduct a comprehensive study, analyzing the ROI experienced a Skeepers’ customer.
Here’s What They Found
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3X MORE ROI
Using Skeepers solutions eliminated several costs and enabled multiple benefits over a period of three years resulting in a considerable ROI of 293%
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Profit Lift of €42.7M over 3 years
From a single, consolidated solution for managing customers’ ratings and reviews of products across all retail websites.
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€229,000 Worth of Efficiency Gains over 3 years
Customer services teams transitioned from manual tools and apps to a single solution resulting in saving over 1 hour per day.
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€43.18M Benefits Experienced
Benefits experienced by the organization over three years versus costs of €10.99 million, adding up to a net present value (NPV) of €32.19 million over 3 years
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Payback <6 months
The interviewed Skeepers customers started reaping benefits returns in less than 6 months.

Experience Success with Skeepers
UGC has become essential for brands to engage with consumers. It has become one of the top-invested categories in annual marketing budgets. This study identifies the cost, benefit, flexibility, and risk factors that affect your investment decisions.
Forrester interviewed the representative of an organization using Skeepers to obtain data with respect to costs, benefits, and risks. They interviewed Skeepers stakeholders and Forrester gathered data relative to user-generated content solution.
Curious to know the result?
“Skeepers’ value was to allow us to be increasingly impactful, leaner, and stronger from a consumer satisfaction perspective.”
Our Customer Achieved 293% ROI with Skeepers
