The Forrester Total Economic Impact™ Study of Skeepers
Customers Achieve 293% ROI with Skeepers
This study conducted by Forrester Consulting and commissioned by Skeepers examines the potential return on investment (ROI) enterprises may achieve by implementing Skeepers’ AI-powered UGC Solution.
We have a story to tell
Organizations often seek clarity on the tangible benefits of integrating new solutions into their operations. To provide a clear and objective answer, we engaged Forrester Consulting to conduct a comprehensive study, analyzing the ROI experienced by Skeepers’ customers.
Here’s What They Found
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4X ROI
Using Skeepers solutions eliminated several costs over a period of three years resulting in an outstanding ROI of 293%
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Profit Lift of €42.7M
From a single, consolidated solution for managing customers’ ratings and reviews of products across all retail websites.
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€229,000 Worth of Efficiency Gains
Customer services teams transitioned from manual tools and apps to a single solution resulting in saving over 1 hour per day.
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€43.18M Benefits Experienced
Benefits experienced by the organization over three years versus costs of €10.99 million, adding up to a net present value (NPV) of €32.19 million
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Payback <6 months
Skeepers customers started reaping benefits in less than 6 months.
Experience Success with Skeepers
UGC has become essential for brands to engage with consumers. It has become one of the top-invested categories in annual marketing budgets. This study identifies the cost, benefit, flexibility, and risk factors that affect your investment decisions.
Forrester interviewed the representative of an organization using Skeepers to obtain data with respect to costs, benefits, and risks. They interviewed Skeepers stakeholders and Forrester analysts to gather data relative to user-generated content solution.
Curious to know the result?
“Skeepers’ value was to allow us to be increasingly impactful, leaner, and stronger from a consumer satisfaction perspective.”
Customers Achieve 293% ROI with Skeepers
