Real support.
Real service.
Skeepers gives you a team of experts dedicated to your success.
We work with more than 8,000 brands
3 expert divisions at your service
At Skeepers, we are committed to your ongoing success. Every day we strive to ensure you get the maximum value from our SaaS solution suite. We have three expert divisions at your service:
Customer Success Managers
Our Customer Success Managers are committed to ensuring you get maximum value from our solutions. As a Skeepers client, you have your own dedicated Customer Success Manager. These business experts have a strong understand of your industry and seasoned experience in advising clients on running successful campaigns.
Your Customer Success Manager will:
- Help you identify your challenges, meet your needs from the outset and make proactive suggestions to optimize your campaign success.
- Organize steering committees to ensure your project is on track, review your KPIs and provide you with tips and advice.
- Present new features and share insights on future roadmap functionality.
- Invite you to take part in workshops and events to help you optimize your strategy and meet your peers.
- Share exclusive content, such as research, white papers, case studies on specific areas of interest and other helpful content
Professional Services
Our Professional Services team are specialists in the technical and functional implementation of all aspects of our solution suite. Just like our Customer Success Managers, they are business experts, but bring an added layer of technical insight. We understand that every project is unique, which is why we adapt our services to your needs and objectives.
We even offer a service to use our dedicated Campaign and Project Managers to oversee the operational side of your campaigns and manage your day-to-day tasks and new projects around specific projects.
Our Professional Services team will:
- Help you unlock the full potential and rich functionality of the Skeepers solution suite, share our methodology so you can leverage the full potential of Skeepers and use our SaaS solutions autonomously from day one.
- Share best practices, set up specific training sessions with your team and share user guides tailored to your key challenges and objectives.
Customer Care
At Skeepers, one of the most important parts of our organization is Customer Care to ensure you have help on hand when using our technology.
Our dedicated Customer Care team will:
- Answer any questions and find the best solution to a query as quickly as possible.
- Provide documentation on all functional aspects of the Skeepers solution suite.
- Provide you with regular updates.
- Share all your precious feedback with our relevant internal departments as part of our ethos on continuous improvement.
Our clients reviews
We have prioritized customer reviews because this tool has the biggest impact on all aspects of our business. Working with experts like Verified Reviews by Skeepers enables us to strengthen our business strategy and boost our sales.
Verified Reviews
I am fully satisfied with Verified Reviews by Skeepers and its development roadmap, as well as the relationship we have built with the teams who are always by our side to work on new projects and optimize quality management at Demeco.
Influencer solutions and consumer reviews have been the perfect balance to boost sales and increase belif’s conversion rate. Implementing these strategies has driven French beauty consumers to buy our products. Skeepers is a great solution to boost brands in the French cosmetics market.
Influencer Marketing
One of the Skeepers platform features that is particularly important to me is the dedicated Customer Success Manager’s support. The French LELO and Intinima team is small. The Customer Support Manager helps us save valuable time and enables us to benefit from their expertise to launch highly targeted campaigns.
If we had to sum up our use of the Skeepers platform, as well as the support provided, we would say: an understanding of the business, a sense of the project, attention to details, and fun because it is a new project for us.
Consumer Videos
[…] With Skeepers you can quickly implement actions to leverage the platform and enhance the customer experience in a very tangible way. The Skeepers teams’ support was also important when setting up the platform and helped us develop our own teams’ skills, who are now fully autonomous.
Customer Data Activation
We use the Skeepers Live Shopping platform autonomously: as soon as you complete the training, you can create your own event from A to Z […].
Live Shopping
We recommend the Skeepers Live Shopping solution to quickly create live shopping events. The mobile app interface and desktop dashboard are easy-to-use and intuitive. You can easily create live sessions in a few clicks using just an iPhone, as well as more premium lives with a team of video experts. Not to mention the great service and support provided by the […].
