A team dedicated to your success
We are committed to your success. Every day we strive to ensure that you get the maximum value from our SaaS solutions.
We work with more than 8,000 brands
3 expert divisions
at your service
Customer Success Managers
At Skeepers, we support each of our clients with a dedicated Customer Success Manager. These business experts have a strong understanding of the challenges faced in your profession.
Support to optimize the value of your Skeepers solutions
Our Customer Success Managers are committed to ensuring that you get the maximum value from our solutions. Their role is to identify your challenges and meet your needs from the get-go, so that you can achieve your objectives and implement an ROI strategy. They will also detect any other needs we can help you with.
Steering committees and periodic reviews
Your Customer Success Manager will organize steering committees to ensure that your project is moving in the right direction, review your KPIs and provide you with any additional advice. They will also present the new platform features developed by the Group, as well as those to come. You can share your feedback and needs during these meetings.
Workshops, events & exclusive content
Your Customer Success Manager will be in regular contact with you and invite you to take part in workshops and events to help you optimize your strategy and meet your peers. Your Customer Success Manager will also share exclusive content, such as white papers and case studies on topics of interest to you.
Professional Services
Your satisfaction is their priority! Our Professional Services team strives to ensure the best technical and functional implementation of the platform. They are business experts, just like our Customer Success Managers.
Onboarding
Our Professional Services project managers will help you get to grips with our platform so that you can leverage its full potential. They will share our methodology and best practices. Their aim? To ensure that you can use our SaaS solutions autonomously from day one.
Training
Our Professional Services team will also train you and provide you with our best practices. They will set up specific training sessions and, as a Skeepers client, give you access to user guides tailored to your key challenges.
Project management
Each project is unique. Which is why we adapt to your goals and needs. Depending on the package you choose, our Campaign and Project Managers will oversee the operational side of some of our solutions for you and manage your day-to-day tasks and new projects.
Customer Cares
As a key part of our client organization, Customer Care at Skeepers is responsible for helping you use our tech solutions. They are available to answer all your questions and find the best solutions as quickly as possible.
Help Center
You can get documentation on all our platform’s functional aspects here. Updates are regularly made by our Customer Care team.
Feedback collection
Customer Care shares all your precious feedback with the relevant teams so that we can make continuous improvements.
Our client reviews
« We have prioritized customer reviews because this tool has the biggest impact on all aspects of our business. Working with experts like Verified Reviews by Skeepers enables us to strengthen our business strategy and boost our sales.»
Robin CAILLAUD,
Head of E-commerce & Digital at Chefclub
Source : Extract from his testimonial published in our case study.
Solution :
Ratings & Reviews
« […] I am fully satisfied with Verified Reviews by Skeepers and its development roadmap, as well as the relationship we’ve built with the teams who are always by our side to work on new projects and optimize quality management at Demeco. »
Cédric PASCUAL,
Head of Marketing & Digital at Demeco Group
Source : Extract from his testimonial published in our case study.
Solution :
Ratings & Reviews
« Influencer solutions and consumer reviews have been the perfect balance to boost sales and increase belif’s conversion rate. Implementing these strategies has driven French beauty consumers to buy our products. Skeepers is a great solution to boost brands in the French cosmetics market. »
Célia BRUCHET,
Marketing & Training Manager at belif Skincare
Source : Extract from her testimonial published in our case study.
Solution :
Influencer Marketing
« One of the Skeepers platform features that is particularly important to me is the dedicated Customer Success Manager’s support. The French LELO and Intimina team is small. The Customer Support Manager helps us save valuable time and we enables us to benefit from their expertise to launch highly targeted campaigns […]. »
Amandine RANSON,
Head of Marketing & Communication at LELO France
Source : Extract from her testimonial published in our case study.
Solution :
Influencer Marketing
« If we had to sum up our use of the Skeepers platform, as well as the support provided, we would say: an understanding of the business, a sense of the project, attention to detail, and fun because it’s a new project for us. »
Aurélie BESSON,
Global Consumer Marketing Director Rossignol
Source : Extract from her testimonial published in our case study.
Solution :
Consumer Videos
« […] With Skeepers you can quickly implement actions to leverage the platform and enhance the customer experience in a very tangible way. The Skeepers teams’ support was also important when setting up the platform and helped us develop our own teams’ skills, who are now fully autonomous. »
Julien RODIEN,
DATA & CRM Manager at Groupe Beaumanoir
Source : Extract from his testimonial published in our case study.
Solution :
Customer Data Activation
« We use the Skeepers Live Shopping platform autonomously: as soon as you complete the training, you can create your own event from A to Z […]. »
Marion FELEZ-LE JAN,
International Conversion Manager at La Redoute
Source : Extract from her testimonial published in our case study.
Solution :
Live Shopping
« We recommend the Skeepers Live Shopping solution to quickly create live shopping events. The mobile app interface and desktop dashboard are easy-to-use and intuitive. You can easily create live sessions in a few clicks using just an iPhone, as well as more premium lives with a team of video experts. Not to mention the great service and support provided by the Customer Success Managers, as well as the technical support. »
Marie GÉRARDIN,
Live Shopping Manager at Monoprix
Source : Extract from her testimonial published in our case study.
Solution :
Live Shopping
